Is the availability & current inventory of products shown on the website?
Yes, the items are in stock unless the “buy button” has been changed to sold out. You can check the current inventory on each product page under the review star rating.

Do you have a minimum order quantity?
No, we do not have a minimum order quantity (MOQ). You can buy a single item or any number of items, even mixing bottles and jars according to your needs.

How many units do I have to order?
We offer cosmetic packaging with no MOQ. You can order just one of each product, which is ideal for conducting stability and shelf life testing for your unique formula.

Do you send samples?
Since we offer no MOQ, you can simply buy a single item to check if it suits your needs. All our packaging is of the highest commercial grade, used by established brands.

How do I know your packaging will work with my formulation?
The compatibility of your formulation with our packaging depends on several factors. We recommend performing stability, compatibility, and shelf life testing. Check out our plastic properties guide for more information.

Where can I find technical specifications for the products I’m interested in?
Technical drawings can be found under the “TECH & DECO FILES” tab on each product page. You’ll also find silk screen and label templates here.

What’s the difference between airless pump design and standard cosmetic packaging?
Airless bottles and jars use a vacuum mechanism to dispense product, preserving it by keeping air and contaminants out. Traditional packaging often uses dip tubes or requires dipping into the product.

Why are these lip gloss bottles not sealing properly?
The lip gloss containers come with the wiper on the wand. Insert the wand into the tube, apply pressure, and screw the cap tightly. The wiper should then be securely installed.

How do you fill the lip gloss containers?
Lip gloss tubes are intended to be filled in a lab, but you can use commercial-grade syringes or household tools like a turkey baster for home filling.

What cosmetic packaging products do you carry?
We offer a variety of products, including airless pump bottles, acrylic cosmetic jars, lotion pump bottles, lip gloss containers, and more.

Where can I find the measurements of a bottle?
All measurements can be found on the product page under the “Pack Info” tab below the pricing chart.

Can you silk screen or label your packaging with my custom graphics?
No, we don’t offer decoration services. Please visit our printing partners page for silk screen and label printing services.

Where do I get silk screen and label die lines for your bottles and jars?
You can find the print and label die lines in the item description.

Do you offer products in other colors/designs?
We are an online stock inventory supplier, so the styles and colors displayed on the website are the only ones available.

Where are your products shipped from?
Our products are shipped from the Syspackpro warehouse.

When will my order be shipped?
Orders are fulfilled within 48 business hours, with shipping transit times depending on the shipping method chosen.

How long are delivery times?
Please allow 1-2 business days for fulfillment. After shipping, you will receive tracking information via email.

Can you ship to my country?
Yes! We ship worldwide. You are responsible for any duties and taxes on your purchase upon import.

How do I check the status of my orders and shipments?
You can check order status via email notifications and tracking details sent after fulfillment.

Can I use my own shipping account?
Yes, if you contact us before placing the order and provide your FedEx account number.

Do you ship LTL pallet shipments for bulk orders?
Yes, we can arrange LTL pallet shipments for bulk orders or customer pick-up through your freight carrier.

How do I get in contact with Cosmetic Packaging?
You can contact us via phone, email, or our website contact page.

When will the product I’m looking for be back in stock?
Check the website for updated ETAs. Sign up for “Back in Stock Alert” notifications to be notified when products are back in stock.

I ordered the wrong products. How do I return them?
Return the package to our address. After review, we will process the return and any applicable restocking fees.

My items are faulty or defective. What should I do?
If your products are faulty, email us with your order number and details of the issue. We’ll respond promptly to resolve the problem.